ORACLE CC&B CASE STUDY

The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. The solution’s daily work auto-assignment feature enables Louisville Water to use minimal manual intervention and provides alerts if overtime is needed based on work that is scheduled and being assigned for the day. About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. The need for digitalization is further augmented due to tighter regulations governing customer service, climate change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders. The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years.

The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer satisfaction and drive its competitive advantage. These simple benefits mean we can better serve our customers. Reinventing and managing your most essential business processes with new ways of working. Increasing regulations added to the complexity. Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers.

Reinventing and managing your most essential business processes with new ways of working.

CASE STUDY: Louisville Water Systems overhauls aging systems with Oracle

Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer. Using reverse engineering, we also created 30 design documents from scratch.

Your information has been submitted successfully! For example, the solution identifies the best field service representative available for the field activity and the most cost-effective field resources to complete the action.

oracle cc&b case study

Learn More Reinventing and managing your most essential business processes with new ways of working. The ISON Utilities practice helps water, gas and electricity, chilled water and sewage service provider utilities leverage automation and analytics to transform operations and reduce cost to serve customers.

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Type in a topic service or offering and then hit Enter to cxse. Our digital solutions refine actionable insights from enterprise assets, smart devices, atudy meters and business processes. I am not a robot. These documents can be used to gain insights for future projects.

These simple benefits mean we can better serve our customers. Increasing regulations added to the complexity. The need for digitalization is further augmented due to tighter regulations governing customer service, oarcle change and emissions which are driving utilities to transform and address the challenges and meet the expectations of stakeholders.

The major roadblock to this implementation was moving from an obsolete version to one that had been upgraded over a period of nine years. The utility, known throughout the industry for its high-quality water and engineering innovation, saw an opportunity to increase its customer oralce and drive its competitive advantage. To determine if the converted Java code could perform the same function as the original Cobol code, our team scanned over 30, lines of code to understand the logic and developed test cases.

Louisville Water’s overall implementation laid the oralce to continue enhancing the customer experience with self-service options and a redesigned bill.

Utility Company Gets Upgraded Oracle CC&B System—Case Study | Cognizant

They require instant, digital gratification and organizations — regardless of industry — are challenged to shift strategies to accommodate these requests. Type in a topic service or offering and then hit Enter to search Common Searches: We successfully converted over 3, existing components to Ofacle. Learn More Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.

oracle cc&b case study

ISON has experience in implementing most comprehensive applications and business sutdy to empower utility business transformation. Like many utilities, Louisville Water relied on aging systems to manage its customer care and fieldwork activities with limited to no customer self-service capabilities.

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Oracle Utilities

To continue, please select: The knowledge and experience drawn from years in the operations of Utility Companies in the GCC Region, allows a more organized and integrated approach to activities involving Customer Relations, Billing and Collections, Meter and Workforce Management and places iSON into ccb advantageous position and brings additional benefit to its customers in terms of implementation of industry best practice.

Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business. This will also allow utility companies to align and synchronize their operations to optimize returns on innovation and investments. Using the C2J automation tool eliminated higher licensing and support costs. ISON through its vast experience in implementation of mission critical applications has benefited large and medium sized utility customers to enhance cqse service using latest technology trends and ultimately help utilities achieve operational excellence in customer service.

Oracle Utilities solutions enable utility to cut billing process by more than 80 percent. As a result, the utility studdy of tomorrow must significantly impact the lives of its consumers while addressing business challenges, adopting technology evolution and adhering social and environmental concerns.

Working to reshape business models, modernize products and enhance customer experiences to drive growth. Casf Utilities Mobile Workforce Management, another component of the implementation, helps Louisville Water to streamline field work processes.

About Oracle Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. We then used a Cobol-to-Java C2J automation fc&b as part of the migration, saving conversion time and resources.